It is crucial that virtual assistants and chatbots have the ability to boost the level of happiness experienced by customers. As a consequence of utilizing virtual assistants, 99% of respondents reported an improvement in customer satisfaction. Additionally, 96% of respondents said that the assistants had surpassed, obtained, or were likely to attain the anticipated return on investment. A survey was conducted by IBM in 33 countries and 12 industries.
In addition, research indicates that chatbots have the potential to drastically cut customer service costs by as much as $80 billion across all sectors. Imagine the potential that digital assistants, which are a significant improvement over virtual assistants and chatbots, may have for the value of customer care that the typical business offers.
Digital assistants: The latest trend in customer service
Unlike digital assistants, chatbots depend on simple decision trees or pre-written replies, whereas digital assistants make use of sophisticated natural language processing to react appropriately to more complicated inquiries. Personalized digital human, such as those produced by Antix, a pioneer in this particular field, have a more improved capacity to grasp and respond appropriately, which has the potential to improve relationships with clients.
Typically, virtual assistants are responsible for executing straightforward transactions or giving information. They specialize in a certain activity. They are able to gather data, respond to frequently asked questions, and offer fundamental customer assistance. On the other hand, the capabilities of digital assistants are comparable to those of people in terms of their breadth of skills. They have the ability to provide answers to difficult inquiries, manage gadgets in the smart home, and carry out routine, tedious operations such as making calls.
A chat-based interface is often used by chatbots. This interface allows the consumer to input inquiries or choose from a menu of available alternatives. Through text chat or voice instructions, digital assistants make it possible to have discussions that are more natural. They are able to automate recurrent actions such as generating reminders, organizing meetings, producing to-do lists, or sending alerts, all of which are often crucial in the context of providing customer support. They achieve a significant reduction in the operating expenditures of businesses. They are able to compensate for the fact that they lack the creative problem-solving talents of human assistants by freeing up human resources for efforts that are more strategic.
Wider adoption facilitates affordability
Pioneers in the field, such as Antix, are making it possible for the technology that underpins digital assistants to become more accessible and inexpensive as their use grows more widespread. AI-driven assistants are becoming more sophisticated with Antix’s development of hyper-realistic digital humans. Antix launched the Avagen technology, which is responsible for the creation of photorealistic digital humans who alter the consumer interactions of major companies. Roman Cyganov, the company’s founder and CEO, was the driving force behind this innovation. These interactions are made more immersive and impactful by the technology, which also makes it possible to create personalized experiences that resonate with the recipients. As a result, the innovative, AI-driven solutions offered by Antix help to improve customer satisfaction, which in turn assists businesses in remaining ahead of the competition in a landscape that is constantly shifting.
What’s the tradeoff?
It is a well-known fact that certain businesses and individuals make significant investments in personal and executive assistants, and they maintain that their digital counterparts would not be able to fulfill their intricate requirements. Individuals who are very wealthy hire personal assistants on a full-time basis and provide them a substantial salary. Some executive assistants earn more than one million dollars yearly, whereas the lowest amount that a personal assistant has ever made in the United States is little more than seventy thousand dollars. Personal assistants at AbbVie and General Atlantic earn median annual salaries of $105,970 and $104,776 respectively, making them two of the companies that offer the highest pay for their services. The employees are provided with a wide range of benefits, including healthcare, daycare, and 401(k) choices that are matched by the company. A maximum of three paid weeks off per year is provided to them, with the possibility of additional time off. Because of the extensive amount of paperwork, driving, office work, traveling, and busy days, the job is not an easy one to do.
But such wages are paid by a very small percentage of people and businesses. The annual compensation of a personal assistant in the United States is around $49,764 on average, and the employer incurs extra fees for educational opportunities. According to the most recent data from the Bureau of Labor and Statistics, this is lower than the average salary in the country, which is $60,580. This likely translates to limited access to a competent pool of candidates. For a regular company with limited resources, an AI-driven assistant’s knowledge base and humanlike features might improve service quality while reducing costs. The company could then pass the savings on to its consumers.
Digital assistants are quick, secure, and accessible around the clock
Digital assistants are inexpensive, particularly given the increased value they bring. Customers are going to be delighted with the response times that they get as a consequence of their ability to process requests in real time without using pauses or experiences delays. Post the initial setup, they have low operating costs, taking into account firms pay humans salaries and benefits. In addition, they are able to reply to several consumers or carry out a multitude of duties concurrently without incurring any extra costs.
There is no need to take breaks or take vacations because digital assistants are available at any time of the day or night. They have the ability to simultaneously serve customers located in a variety of time zones. This results in a significant reduction in the amount of time required to retrieve information, carry out calculations, or carry out commands. Reminders, data entry, and scheduling are just some of the tasks that are handled effectively and with very little to no delay.
The use of artificial intelligence enables digital assistants to learn from the preferences and actions of customers, which enables them to provide personalized customer service capabilities. Moreover, they are able to communicate in a variety of languages and are able to adapt to various communication methods.
Finally, security is an important advantage over human assistants. It is possible to train personalized digital humans to adhere to stringent security procedures, which has the effect of lowering the likelihood of security breaches brought on by human mistake. They keep detailed logs of the actions that they carry out, which is beneficial for fulfilling compliance and accountability requirements.
