IDC FutureScape: Top 10 Predictions for the Future of Customer Experience
NEEDHAM, Mass.–(BUSINESS WIRE)–#CX–As we move beyond COVID-driven restrictions, IDC’s Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of macroeconomic challenges – inflation, global economic instability, and flattening customer growth – while still navigating new hybrid work and organizational leadership models.